Política de envío
SHIPPING POLICY
Last updated: August 27, 2026
Where we ship
We currently ship to addresses within the United States only, including Alaska, Hawaii and US territories.
We do not ship to PO boxes, APO/FPO addresses, or freight forwarders.
Processing time
Orders are processed within 1–2 business days of being placed.
Business days are Monday to Friday, excluding US public holidays. Orders placed on a weekend or holiday begin processing the next business day.
Delivery time
Most orders arrive within 8–12 business days from the date of shipment.
Our products ship directly from our manufacturing partner, which is why delivery is not next-day. You are paying for the product, not for expedited freight.
All delivery times are estimates and are not guaranteed. Transit times may be affected by customs clearance, carrier delays, weather, peak shopping periods, or events outside our control.
Shipping cost
Free standard shipping on all orders within the United States. No minimum order value.
Tracking your order
You will receive a shipping confirmation email with a tracking link as soon as your order leaves our fulfilment partner.
Tracking information can take 2–3 business days to begin updating after you receive the email. This is normal and does not mean your order has not shipped.
If your tracking has not updated after 5 business days, email us at info@irismods.com with your order number and we will investigate with the carrier.
Order changes and cancellations
If you need to change or cancel your order, email info@irismods.com as soon as possible with your order number. We will do our best to action your request, but once an order has entered fulfilment we may be unable to change or cancel it.
Incorrect or incomplete addresses
Please check your shipping address carefully at checkout. We ship to the address you provide.
We cannot reroute a package once it has shipped. If a package is returned to us because of an incorrect or incomplete address, we will contact you to confirm the correct address and reship your order. A reshipping fee may apply for a second attempt.
Delays
We are not responsible for delays caused by carriers, customs processing, weather, or other circumstances outside our control. If your order is significantly delayed beyond the estimated window, contact us at info@irismods.com and we will work with the carrier to locate it.
Lost packages
If tracking shows your order as delivered but you have not received it:
- Check with neighbours and around your property — carriers sometimes leave packages in an alternative location
- Contact your local carrier depot with the tracking number
- If you still cannot locate it, email us at info@irismods.com within 7 days of the delivery date with your order number
We will open a claim with the carrier. If the claim confirms the package was lost, we will ship a replacement at no cost to you.
We cannot accept lost-package claims made more than 7 days after the recorded delivery date.
Damaged on arrival
If your order arrives damaged or a unit does not power on, email info@irismods.com within 14 days of delivery with your order number and a photo of the item.
We will ship a replacement free of charge, and you do not need to return the faulty unit. No return label, no forms, no restocking fee.
Full details are in our Refund Policy.
Risk of loss
Title and risk of loss pass to you once we transfer your order to the carrier. This does not affect the lost-package and damaged-on-arrival provisions above.
Taxes and duties
Sales tax is calculated at checkout where applicable. As we ship within the United States only, no customs duties or import charges apply to your order.
Questions
Email info@irismods.com and we'll reply within 24 hours on business days.
Iris Mods
30 N Gould St Ste N
Sheridan, WY 82801
United States