Política de reembolso
RETURN & REFUND POLICY
30-day return window
You have 30 days from the date your order is delivered to request a return.
To be eligible, the item must be unused, uninstalled, and in its original packaging with all components included — both eye modules, the control box, the wiring harness and the remote.
Installed products cannot be returned
Iris Mods installs inside your projector headlight housing, which requires the housing to be opened with heat and resealed. Once a unit has been installed, it cannot be returned, because installation permanently alters its condition.
Please confirm your vehicle has projector headlights — a round glass lens visible inside the housing — before installing. If you're unsure, email us a daylight photo of your headlight at info@irismods.com and we'll confirm before you open anything.
Damaged, defective or dead on arrival
If your order arrives damaged, or a unit does not power on, email info@irismods.com within 14 days of delivery with your order number and a photo of the item.
We will ship a replacement free of charge. You do not need to send the faulty unit back — keep it or dispose of it. No return label, no forms, no restocking fee.
How to start a return
Email info@irismods.com with your order number and the reason for your return. We'll reply within 24 hours on business days with next steps.
Do not ship anything back before contacting us. Items sent without prior authorization cannot be processed or refunded.
Return shipping
Damaged or defective items: we cover everything, and no return is required.
Change-of-mind returns: we'll confirm by email whether a return shipment is needed. If it is, return shipping is the customer's responsibility. There is no restocking fee in either case.
Exchanges
We currently sell a single product configuration, so there is nothing to exchange between. If your unit is faulty, we replace it under the damaged-on-arrival process above.
Refunds
Once your return is approved, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days.
Your bank or card issuer may take additional time to post the refund to your statement. If more than 15 business days have passed since we confirmed your refund and you still don't see it, email info@irismods.com and we'll chase it.
Not eligible for a refund
- Products that have been installed
- Requests made more than 30 days after delivery
- Items returned incomplete or without original packaging
- Damage caused during installation, whether by you or by a third-party installer
Company details
Iris Mods
30 N Gould St Ste N
Sheridan, WY 82801
United States
info@irismods.com